Front Office Coordinator

Department: CPACS Cosmo Health Center

Front Office Coordinator (CPACS COSMOS )

Department: CPACS Cosmo Health Center
Status: Exempt
Compensation: Varies depending on experience and qualifications

Center for Pan Asian Community Services, Inc. (CPACS) is a private nonprofit located in
Atlanta, Georgia. Our mission is to promote self-sufficiency and equity for immigrants, refugees,
and the underprivileged through comprehensive health and social services, capacity building, and
advocacy. Founded on the belief that “people need people,” CPACS is the first, largest and oldest
organization in the Southeast to focus on issues and concerns of Asian Americans, especially
women, children and families with low incomes.

Position Summary: Front office coordinator is responsible for all duties and functions of the
medical front office area and ensures that they are carried out with accuracy, timeliness and
confidentiality. This includes overseeing the input of patient data and maintaining the patient
appointment system; monitoring the waiting room area, evaluating patient satisfaction;
supervising that the medical records are maintained according to the legal requirements for all
medical documents. S/he receives the patient and direct them to the services needed. S/he also
makes appointments and preliminary assessment category of payment for patients before
provider can see them.

Duties and Responsibilities:
• Welcome patients as they contact the center personally or by telephone, and explain the
services available, payment categories, and billing procedures
• Interviews patients and assists with filling out forms, and checks for completeness
• Schedule appointments; direct walk-in patients and emergencies as per established
policies and procedures
• Answer all incoming calls and route them to the appropriate staff
• Register all patients per registration protocols and collect all pertaining documentation
• Reviews and verifies patient coverage of insurance or other agencies and computes the
charges to be paid by the patient
• Collects deposits or co-pays/deductibles. Inform patient of their outstanding balance,
collect said balance, and issue cash receipt when monies are collected
• Generate route slips for each patient, and assure that all services provided have been
checked out properly
• Call and remind patient of his/her upcoming appointment
• Follow up with patients on a daily basis
• Communicate patient’s problem/ complaint to the office manager or his/her designee
• Work closely with the health promotion personnel and refer them to patients who did
not keep their appointment for follow-up.
• Be available to patients who want to set up payment arrangements, pay bills, and
complain about services (complaints will be brought to the attention of the Operations
Officer and/or the CEO)
• Other duties as assigned

Minimum Education/Experience:
A combination of education and experience providing the required skill and knowledge
for success would require:
• High-School diploma or equivalent
• Background in customer service, call-center, accounts payable/receivable is a plus
• Authorized to work in the US
• Ability to relate to patients, through familiarity with medical or dental terminology
• Ability to communicate with people and understand their problems
• Ability to speak, read, and write in English
• Ability to multitask multiple tasks at the same time
• Maintain written and electronic records with detail and accuracy
• Friendly personality with the desire to work with the public

Preferred Qualifications:
• Bachelor’s degree in a related field
• 2+ years of experience in customer service area
• Bilingual in Spanish, Korean, or any other language

Email Daniel Yang (Office Manager) at daniel.yang@cpacs.org to apply or for more
information.

To apply for this job email your details to daniel.yang@cpacs.org